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Privacy Policy

Privacy Policy for Smara

Last Updated: January 24, 2026

Introduction

Welcome to Smara (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using the Smara app, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

We collect the following personal information when you use our services:

  • Account Information: Name, email address, phone number
  • Delivery Addresses: Complete address details, location coordinates (latitude/longitude)
  • Payment Information: Wallet balance, transaction history (processed securely through Razorpay)
  • Order Details: Food preferences, dietary choices, meal subscriptions, order history

1.2 Location Data

We collect and process your location data to:

  • Help you pin delivery addresses accurately on the map
  • Calculate delivery charges based on distance from our kitchen
  • Provide real-time order tracking
  • Ensure timely delivery of your meals

Permissions Required: ACCESS_FINE_LOCATION, ACCESS_COARSE_LOCATION

1.3 Device Information

  • Device type, operating system, and version
  • Unique device identifiers
  • Push notification tokens (for order updates)
  • App usage analytics

1.4 Transaction Data

  • Order details and amounts
  • Payment method (wallet or online payment)
  • GST, platform fees, and delivery charges
  • Wallet top-up transactions
  • Complete transaction metadata for transparency

2. How We Use Your Information

We use your information for the following purposes:

2.1 Service Delivery

  • Process and fulfill your food orders
  • Manage your meal subscriptions (daily, weekly, monthly)
  • Calculate accurate delivery charges and fees
  • Send order confirmations and status updates

2.2 Payment Processing

  • Process payments through our secure wallet system
  • Facilitate online payments via Razorpay payment gateway
  • Maintain accurate transaction records
  • Generate invoices and receipts

2.3 Communication

  • Send push notifications about order status, delivery tracking, and promotions
  • Respond to your support requests and inquiries
  • Share subscription updates and meal changes
  • Send important policy or service updates

2.4 Service Improvement

  • Analyze app usage to improve user experience
  • Develop new features based on user preferences
  • Optimize delivery routes and kitchen operations
  • Ensure quality control and customer satisfaction

3. Information Sharing and Disclosure

We do NOT sell your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

  • Payment Gateway (Razorpay): For secure payment processing
  • Delivery Partners (Qwqer): For order fulfillment and delivery coordination
  • Cloud Services: For secure data storage and backup
  • Analytics Providers: For app performance monitoring (anonymized data)

3.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: All payment transactions are encrypted using SSL/TLS
  • Secure Storage: Personal data is stored on secure servers with restricted access
  • Access Control: Only authorized personnel have access to user data
  • Regular Audits: We conduct security audits to identify and fix vulnerabilities
  • Payment Security: We do not store your complete payment card details; all card transactions are processed through PCI-DSS compliant Razorpay

5. Your Rights and Choices

5.1 Access and Update

You can access and update your personal information through the app:

  • Edit profile details
  • Manage delivery addresses
  • View transaction history
  • Update notification preferences

5.2 Data Deletion

You have the right to request deletion of your account and personal data. Contact us at [support@smarafood.com] to initiate this process.

5.3 Opt-Out of Communications

You can opt out of:

  • Push notifications (via app settings)
  • Promotional emails (via unsubscribe link)
  • Location tracking (note: this may limit delivery functionality)

6. Data Retention

We retain your personal information for as long as:

  • Your account is active
  • Required to provide services to you
  • Necessary for legal, tax, or regulatory compliance
  • Needed to resolve disputes or enforce our agreements

Once the retention period expires, we will securely delete or anonymize your data.

7. Children’s Privacy

Smara is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it immediately.

8. Third-Party Services

Our app integrates with third-party services:

These services have their own privacy policies, and we encourage you to review them.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through:

  • In-app notifications
  • Email notifications
  • Updates posted on our website

Your continued use of the app after changes constitute acceptance of the updated policy.

10. Compliance with Indian Laws

We comply with applicable Indian data protection laws and regulations, including:

  • Information Technology Act, 2000
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Smara Food Delivery
Email: privacy@smarafood.com
Support: support@smarafood.com
Phone: [Your Contact Number]
Address: [Your Business Address]

12. Consent

By using the Smara app, you consent to:

  • The collection and use of your information as described in this Privacy Policy
  • The processing of your location data for delivery services
  • The use of cookies and similar technologies for app functionality
  • Communication via push notifications and email

You may withdraw your consent at any time by deleting your account or contacting us.

Effective Date: January 24, 2026
Version: 1.0

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